Introducing

Frequently Asked Questions

The answers below provide clear information about orders, shipping, returns, and our sourcing approach. If you need additional assistance, our team is always happy to help.

Orders

When will my order ship?

Orders are typically processed and shipped within 1 - 5 business days. Once your order ships, you will receive a confirmation email with tracking information. For more information, please visit our shipping policy page.

How Can I Track My Order?

When your order ships, a confirmation email with tracking information will be sent to you. The tracking link in that email allows you to follow your delivery.

Can I change or cancel my order?

If you need to make a change or cancel, please contact us as soon as possible. Once an order has been shipped, changes may not be possible.

Shipping

Where do you ship?

We currently only ship within the United States. Shipping options and rates are displayed during checkout.

For more information, please visit our shipping policy page.

How long does shipping take?

Delivery times vary based on the shipping method selected and destination. Estimated delivery windows are provided once your order ships. For more information, please visit our shipping policy page.

Returns

What is your return policy?

Eligible items may be returned within the return window listed on our Returns page, provided they are unused and in original condition.

Please review our full return policy for complete details and exclusions.

How do I start a return?

To request a return, please contact our support team and include your order number. We will guide you through the next steps.

Products & Curation

How do you curate your products?

Our team spends time following both established houses and emerging names, paying close attention to the pieces, collections, and designers shaping each season.

Rather than offering an overwhelming catalogue, we focus on a carefully considered selection of fragrances and handbags chosen for their craftsmanship, character, and lasting style.

Some products are long-standing favorites. Others are newer discoveries that bring a fresh perspective to the Luxina collection. What connects them is a strong point of view and an emphasis on thoughtful design.

For additional details, please visit our Our Process page.

Customer Support

How can I contact you?

You can reach our support team through our Contact page. We aim to respond to inquiries as promptly as possible during business hours.