Orders are typically processed and shipped within 1 - 5 business days. Once your order ships, you will receive a confirmation email with tracking information. For more information, please visit our shipping policy page.

When your order ships, a confirmation email with tracking information will be sent to you. The tracking link in that email allows you to follow your delivery.

If you need to make a change or cancel, please provide us with your Order Number and contact us at info@luxinagroup.com as soon as possible.

Once an order has been shipped, changes may not be possible.

Private Access is our exclusive membership program, granting you early access to new collections and secret drops.

Plus, 10% back in member credits on every order to use toward future purchases.

Sign in to your Luxina account and open your account page. Your available Member Credits will be displayed, along with your order history and account details.

When you're ready to shop, select Spend Your Member Credits from your account to generate a discount code.

Apply the code at checkout to use your available credits toward your purchase.

Member Credits are applied to your account 30 days after your order is delivered.

We currently only ship within the United States. Shipping options and rates are displayed during checkout.

For more information, please visit our shipping policy page.

Delivery times vary based on the shipping method selected and destination. Estimated delivery windows are provided once your order ships.

For more information, please visit our shipping policy page.

Eligible items may be returned within the return window listed on our Returns Page.

Please review our full return policy for complete details and exclusions.

To request a return, please contact our support team at info@luxinagroup.com and include your order number.

We will guide you through the next steps.

We start with a simple question: Would we be excited to recommend this to someone?

If the answer is yes, it earns a place in the collection. If not, we keep looking.

Some of our products are well-known favorites.

Others are brands and pieces we believe deserve more attention. We don't add products simply because they're available.

We add them because they contribute something meaningful to the collection.

You can reach our team through our Contact page.

We aim to respond to inquiries as promptly as possible during business hours.