Refund policy

We get it, sometimes bad things happen.


Fragrance Return Policy:

 

Customers have 30 days to return items to us once your order has been delivered.

We currently can accept items that are unopened and in original packaging, or have been sprayed a few times to test. 

We understand that this is the only way to truly test a fragrance! 

Items that have been significantly sprayed will not be accepted.

Customers also have the option to select optional package protection at checkout. This protects your order from shipping carrier loss, damage, or theft. This package protection is for fragrances only.

Please reach out to us directly by email: info@luxinagroup.com to start the return process.

 

Handbag Return Policy:

 

Customers have 10 days to return items to us once your order has been delivered.

We only accept Items that are in original packaging and with original tags.

Please reach out to us directly by email: info@luxinagroup.com to start the return process.

 

Customers have 2 return options:

  1. Once the return has been started, we provide you with a return label. You will receive a refund once our team has approved your return. An $8 shipping label charge will be subtracted from your refund total.

  2. Get store credit for the full value of your order once we have received and approved your return.  

Returns are subject to final approval and inspection by our team. Once a return is approved, you will receive the funds back to your bank within 7 business days. This is subject to the bank's processing time.

We currently use our standard shipping option for all orders. Please find our shipping policy details here.

Store credit will be added to your account within 1-2 days after the return is approved.

Please do proper research and sample in person when available before buying to avoid as many issues as possible. If you have questions about the right product for you, please reach out to us at info@luxinagroup.com, and we will have one of our experts get back to you!

If you have any other issues with your order, please reach out to us by email at info@luxinagroup.com