Refund policy

We want you to feel confident shopping with Luxina. If your purchase isn't quite right, we're here to help.

Fragrance Returns

Fragrances may be returned within 30 days of delivery.

To be eligible for a return, fragrances must be returned in their original box and may be lightly tested (approximately 3-5 sprays). We understand that experiencing a fragrance on your own skin is often the best way to determine if it's right for you.

Fragrances that have been excessively used, significantly depleted, or returned without their original packaging are not eligible for return.

To begin a return, please contact us at info@luxinagroup.com.

Handbag Returns

Handbags may be returned within 10 days of delivery.

To be eligible for a return, handbags must be unused, returned in their original packaging, and have all original tags attached.

To begin a return, please contact us at info@luxinagroup.com.

Return Options

Once your return request has been approved, you'll be able to choose one of the following options:

Refund to Your Original Payment Method

We will provide a prepaid return shipping label for your convenience. An $8 return shipping fee will be deducted from your refund.

Refunds are issued to your original payment method within 5–7 business days after your return has been received, inspected, and approved. Depending on your financial institution, additional processing time may apply.

Store Credit

Choose store credit, and we'll provide a complimentary prepaid return shipping label.

Once your return has been received and approved, the full value of your purchase will be added to your Luxina account as store credit within 1–2 business days.

Return Inspection

All returned items are inspected upon arrival to verify eligibility. Returns are subject to final approval based on the condition of the item and compliance with this policy.

Need Help?

If you have questions before placing an order, our team is happy to help you find the right fragrance or handbag for your collection.

Simply email info@luxinagroup.com, and one of our specialists will be happy to assist you.

If you experience any issues with your order, please don't hesitate to reach out to us at info@luxinagroup.com.