Shipping policy
Shipping Policy
We aim to process and ship every order as quickly as possible.
Order Processing
Orders are typically processed within 1-5 business days. During periods of increased order volume, processing may take up to 7 business days.
Every order is carefully inspected, packed, and prepared for shipment by our team before it leaves our facility.
Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
Shipping Options
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (Orders $75+) | 2–5 Business Days | Free |
| Standard Shipping (Orders Under $75) | 2–5 Business Days | $8 Flat Rate |
| Express Shipping (Orders $1,500+) | 1–2 Business Days | Free |
| Express Shipping (Orders Under $1,500) | 1–2 Business Days | $20 Flat Rate |
Estimated delivery times begin after your order has been processed and shipped.
Shipping Restrictions
At this time, we ship only within the contiguous United States.
We currently do not ship to:
- Alaska
- Hawaii
- U.S. Territories
- APO/FPO addresses
We also do not currently offer international shipping.
Shipping Protection
For added peace of mind, optional Shipping Protection is available at checkout for fragrance orders.
Shipping Protection covers eligible fragrance orders against loss, damage, or theft by the shipping carrier while in transit. If Shipping Protection is selected at checkout and your order experiences one of these issues, our team will work with you to help resolve your claim as quickly as possible.
Lost or Damaged Packages
If your order arrives damaged, or if your package is lost or stolen in transit, please contact us as soon as possible at info@luxinagroup.com with your order number and, when applicable, photos of the package and item(s).
If Shipping Protection was selected at checkout, we'll work with you to resolve your claim as quickly as possible. If Shipping Protection was not selected, we'll still do our best to assist you, though claims are subject to the shipping carrier's policies.
Questions?
If you have any questions about shipping or your order, please contact us at info@luxinagroup.com. Our team is happy to assist.