Shipping policy
We aim to process and ship every order as quickly as possible.
Order Processing
Orders are typically processed within 1-5 business days. During periods of increased order volume, processing may take up to 7 business days.
Every order is carefully inspected, packed, and prepared for shipment by our team before shipping.
Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
Shipping Options
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (Orders $75+) | 2–5 Business Days | Free |
| Standard Shipping (Orders Under $75) | 2–5 Business Days | $10 Flat Rate |
| Express Shipping (Orders $1,500+) | 1–2 Business Days | Free |
| Express Shipping (Orders Under $1,500) | 1–2 Business Days | $20 Flat Rate |
Estimated delivery times begin after your order has been processed and shipped.
Shipping Restrictions
At this time, we ship only within the contiguous United States.
We currently do not ship to:
- Alaska
- Hawaii
- U.S. Territories
- APO/FPO addresses
We also do not currently offer international shipping.
Local Pickup
Local pickup is available for eligible fragrance and handbag orders at our Austin office. Eligibility will be confirmed after your order is placed.
Once your order is ready, our team will contact you to arrange a pickup time. Please do not visit the office before receiving pickup confirmation. Bring your order confirmation and a valid photo ID matching the name on the order.
Our Austin office is not open for walk-in shopping.
Lost or Damaged Packages
If your order arrives damaged, or if your package is lost or stolen in transit, please contact us as soon as possible at info@luxinagroup.com with your order number and, when applicable, photos of the package and item(s).
Questions?
If you have any questions about shipping or your order, please contact us at info@luxinagroup.com. Our team is happy to assist.